Question 1

Organisations with extensive and successful quality improvement programs tend to rely on two important people approaches: ________ and ________.

Accepted Answer

A)  empowered work teams; cross-functional work teams
B)  cross-functional work teams; closely supervised work teams
C)  self-directed work teams; transgenerational work teams
D)  closely supervised work teams; empowered work teams
E)  transgenerational work teams; empowered work teamsF) All of the above
G) A) and C)

Question 2

The ways in which organisational work is done is described as organisational processes.

Accepted Answer

A) True 
 B)False

Question 3

________ is the performance characteristics, features, attributes and any other aspects of goods and services for which customers are willing to give up resources.

Accepted Answer

A)  Performance
B)  Value
C)  Conformance
D)  Cost
E)  ConvenienceF) C) and E)
G) All of the above

Question 4

The importance of leadership to value chain management is plain and simple - successful value chain management ________.

Accepted Answer

A)  must have a strong leader at the helm
B)  is relatively independent of leadership style
C)  is a result of leadership
D)  is not possible without strong leadership
E)  depends on how long the leader is in the companyF) A) and E)
G) All of the above

Question 5

According to the textbook, which of the following is NOT a dimension of product quality?

Accepted Answer

A)  serviceability
B)  accuracy
C)  perceived quality
D)  conformance
E)  aestheticsF) All of the above
G) A) and B) B

Question 6

Which of the following is NOT one of Deming's 14 Points for Improving Management's Productivity?

Accepted Answer

A)  Encourage departments to compete.
B)  Train your employees to understand statistical methods.
C)  Train your employees in new skills as the need arises.
D)  Make top managers responsible for implementing the 14 principles.
E)  Drive out fear.F) A) and E)
G) A) and B)

Question 7

Which of the following is an accurate statement relevant to operations management principles?

Accepted Answer

A)  Labour is part of the transformation stage and is not considered an input.
B)  Operations management concerns the input stage of product development.
C)  The outputs of the operations system include both goods and services.
D)  Operations managers are not found in the service sector.
E)  Output equals capital times materials.F) B) and D)
G) A) and C)

Question 8

Which of the following service quality dimensions is described by 'performed correctly each time'?

Accepted Answer

A)  convenience
B)  courtesy
C)  accuracy
D)  flexibility
E)  consistencyF) C) and D)
G) D) and E)

Question 9

In a short essay, define value chain management and compare it to supply chain management.Next, discuss the goals of value chain management.

Accepted Answer

a.Value chain management is the process ...

Question 10

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is NOT a characteristic of supply chain management?

Accepted Answer

A)  It is efficiency oriented.
B)  It is internally oriented.
C)  It is effectiveness oriented.
D)  It focuses on efficient flow of incoming materials to the organisation.
E)  both A and BF) B) and E)
G) A) and B)

Question 12

Which of the following is NOT one of the 14 points from Deming for improving management's productivity?

Accepted Answer

A)  Train your employees in new skills as the need arises.
B)  Never be complacent concerning the quality of your product.
C)  Raise the quality of your line supervisors.
D)  Plan for a long-term future.
E)  Deal with as many suppliers as possible.F) None of the above
G) C) and D)

Question 13

All of the following are mentioned in the textbook as main requirements for successful value chain management EXCEPT ________.

Accepted Answer

A)  leadership
B)  employees
C)  competition
D)  organisational culture
E)  collaborationF) B) and C)
G) A) and E)

Question 14

Where did the modern era of manufacturing begin?

Accepted Answer

A)  Wall Street stock brokerage houses
B)  automobile factories
C)  the coal industry
D)  fishing industry
E)  US southern cotton millsF) None of the above
G) A) and C) B

Question 15

Which of the following product quality dimensions is described as 'matching with pre-established standards'?

Accepted Answer

A)  flexibility
B)  features
C)  performance
D)  conformance
E)  durabilityF) A) and E)
G) D) and E)

Question 16

________ is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.

Accepted Answer

A)  Ethical chain management
B)  Technological chain management
C)  Financial chain management
D)  Supply chain management
E)  Value chain managementF) C) and D)
G) A) and E)

Question 17

Managing an organisation from a value chain perspective means the managers decide what value is.

Accepted Answer

A) True 
 B)False

Question 18

In its entirety, the ________ can encompass the supplier's suppliers to the customer's customers.

Accepted Answer

A)  supply chain
B)  ethical chain
C)  value chain
D)  financial chain
E)  technology chainF) None of the above
G) D) and E)

Question 19

The Six Sigma standards have become the internationally recognised standard for evaluating and comparing companies in the global marketplace.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are dimensions of product quality EXCEPT ________.

Accepted Answer

A)  durability
B)  flexibility
C)  performance
D)  timeliness
E)  featuresF) A) and B)
G) A) and C) D

Exam 11: Managing Operations

Organisations with extensive and successful quality improvement programs tend to rely on two important people approaches: ________ and ________.

Correct AnswerverifiedShow Answer

The ways in which organisational work is done is described as organisational processes.

Correct AnswerverifiedShow Answer

________ is the performance characteristics, features, attributes and any other aspects of goods and services for which customers are willing to give up resources.

Correct AnswerverifiedShow Answer

The importance of leadership to value chain management is plain and simple - successful value chain management ________.

Correct AnswerverifiedShow Answer

According to the textbook, which of the following is NOT a dimension of product quality?

Correct AnswerverifiedB

Which of the following is NOT one of Deming's 14 Points for Improving Management's Productivity?

Correct AnswerverifiedShow Answer

Which of the following is an accurate statement relevant to operations management principles?

Correct AnswerverifiedShow Answer

Which of the following service quality dimensions is described by 'performed correctly each time'?

Correct AnswerverifiedShow Answer

In a short essay, define value chain management and compare it to supply chain management.Next, discuss the goals of value chain management.

Correct Answerverifieda.Value chain management is the process ...View AnswerShow Answer

It is estimated that in Australia, approximately 35 per cent of all private-sector jobs are in service industries.

Correct AnswerverifiedShow Answer

Which of the following is NOT a characteristic of supply chain management?

Correct AnswerverifiedShow Answer

Which of the following is NOT one of the 14 points from Deming for improving management's productivity?

Correct AnswerverifiedShow Answer

All of the following are mentioned in the textbook as main requirements for successful value chain management EXCEPT ________.

Correct AnswerverifiedShow Answer

Where did the modern era of manufacturing begin?

Correct AnswerverifiedB

Which of the following product quality dimensions is described as 'matching with pre-established standards'?

Correct AnswerverifiedShow Answer

________ is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.

Correct AnswerverifiedShow Answer

Managing an organisation from a value chain perspective means the managers decide what value is.

Correct AnswerverifiedShow Answer

In its entirety, the ________ can encompass the supplier's suppliers to the customer's customers.

Correct AnswerverifiedShow Answer

The Six Sigma standards have become the internationally recognised standard for evaluating and comparing companies in the global marketplace.

Correct AnswerverifiedShow Answer

All of the following are dimensions of product quality EXCEPT ________.

Correct AnswerverifiedD

Organisations with extensive and successful quality improvement programs tend to rely on two important people approaches: and .

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B

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a.Value chain management is the process ...
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B

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D