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_____ is the potential ability to influence the behavior of others.

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Leadership occurs among people,involves the use of influence,and is used to attain goals.

A) True
B) False

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Andy's subordinates say that they love working for Andy because he inspires them to not only believe in the organization but to believe in their own potential as well.Based on this example,Andy can best be described as what type of leader?


A) Transformational
B) Servant
C) Authentic
D) Transactional
E) Interactive

F) C) and D)
G) A) and C)

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_____ means being unpretentious and modest rather than arrogant and prideful.


A) Humility
B) Egotism
C) Altruism
D) Reserved
E) Assurance

F) B) and D)
G) A) and B)

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Colleen Farney at TeleTech shows vast knowledge,intelligence,cognitive ability,and keen decisiveness.Which personal characteristic of leadership is she showing?


A) Physical characteristics
B) Intelligence and ability
C) Personality
D) Social characteristics
E) Social background

F) D) and E)
G) A) and E)

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