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A characteristic of direct mail is _____.


A) a long lead time
B) a targeted audience
C) low flexibility
D) good editorial content

E) A) and B)
F) C) and D)

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"Do you want to pay for the item by cash,credit card,or check?" illustrates what selling function?


A) greeting customers
B) closing the sale
C) sales presentation
D) demonstration of goods/services

E) C) and D)
F) B) and C)

Correct Answer

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Controlled costs and the use of computerized data bases characterize _____.


A) daily newspapers
B) direct mail
C) local magazines
D) transit advertising

E) C) and D)
F) A) and C)

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The steps a consumer goes through when reacting to promotion are called _____.


A) information search
B) Herzberg's theory of motivation
C) the hierarchy of effects
D) the consumer's decision process

E) A) and B)
F) A) and C)

Correct Answer

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The difference between a vertical cooperative advertising agreement and a horizontal cooperative advertising agreement is based on _____.


A) media utilized
B) cost sharing participation levels
C) message standards
D) which channel members are involved

E) A) and D)
F) None of the above

Correct Answer

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A new store location being announced in an advertisement is an example of a reminder advertisement.

A) True
B) False

Correct Answer

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The form of promotion that can be distinguished by media payment,a nonpersonal presentation,out-of-store mass media,and an identified sponsor is _____.


A) personal selling
B) sales promotion
C) advertising
D) public relations

E) A) and D)
F) B) and D)

Correct Answer

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An example of a good retail promotional objective is to _____.


A) generate store traffic
B) increase store loyalty
C) encourage shoppers to recommend friends
D) increase sales by 20 percent over the same period last year

E) B) and C)
F) C) and D)

Correct Answer

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At a small retailer,responsibility for the promotion function is most likely with the _____.


A) owner-manager
B) advertising agency
C) advertising department of a daily newspaper
D) in-house advertising agency

E) A) and D)
F) A) and C)

Correct Answer

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In a vertical cooperative advertising agreement,two or more retailers share an advertisement.

A) True
B) False

Correct Answer

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Extensive coverage is comprised of _____.


A) low reach and low frequency
B) low reach and high frequency
C) high reach and low frequency
D) high reach and high frequency

E) None of the above
F) A) and B)

Correct Answer

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A major advantage of publicity is _____.


A) ease in planning
B) no costs for total publicity effort
C) high believability
D) control over message placement

E) All of the above
F) B) and D)

Correct Answer

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The promotion form that most stresses increasing short-run sales volume and emphasizes novelty is _____.


A) sales promotion
B) public relations
C) personal selling
D) advertising

E) All of the above
F) None of the above

Correct Answer

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The major difference between an order-taking salesperson and an order-getting salesperson is based on _____.


A) the degree to which a salesperson informs and persuades customers
B) the method of compensation
C) who pays the salesperson
D) the salesperson's experience

E) All of the above
F) B) and D)

Correct Answer

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In-store displays designed to increase sales are examples of _____.


A) ensemble displays
B) promotional displays
C) point-of-purchase promotion
D) personal selling

E) B) and C)
F) A) and B)

Correct Answer

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Advertising,public relations,personal selling,and sales promotion are the four elements of _____.


A) communication channels
B) communication
C) selling
D) promotion

E) A) and B)
F) All of the above

Correct Answer

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A magazine with a circulation of 2,500,000 has a per-page advertising rate of $30,000.Sixty percent of the magazine's readers are target customers for the retailer.The retailer's real cost per thousand for this magazine is _____.


A) $12
B) $20
C) $114
D) $192

E) None of the above
F) A) and D)

Correct Answer

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The first step in planning a retail promotional strategy is _____.


A) evaluating the success of past promotional strategies
B) determining the promotional mix
C) establishing an overall promotional budget
D) determining promotional objectives

E) All of the above
F) A) and D)

Correct Answer

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Sales promotion is best utilized independently of other promotional forms.

A) True
B) False

Correct Answer

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A firm cannot devote its total promotional efforts to publicity since _____.


A) the sponsor is not identified
B) it has less credibility than advertising
C) public relations staff costs are high
D) there is no control over message,timing,placement,and degree of coverage

E) A) and B)
F) None of the above

Correct Answer

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